Handling Conflict at Work
Conflict can rear its head in any aspect of your personal or professional life. Avoiding conflict might feel like a safe option, but can often leave the issue unresolved and simmering away.
Handling conflict well is a skill anyone can learn – and getting it right can even turn difficult relationships into positive ones.
Managing Work Stress
The short course will help you better understand the causes of stress and how you it can be managed in a work environment. You’ll develop ways to identify stressors and tactics to help deal with how stress manifests in you.
Dealing with Difficult People and Behaviours
1 day face-to-face course (Brisbane)
9.00am to 4.00pm, Monday 27 August 2018
You'll come away with tips and practical strategies to help you maintain control, personal poise and calmness when dealing with aggressive behaviours, such as general rudeness, shouting, talking over you or invading your personal space.