Understand Customer Needs
Most people understand the importance of providing good customer service, but this course can help you deliver it.
Promote Your Small Business
There’s no doubt that small business owners are pulled in different directions. Your focus might be split between keeping the books, getting back to customers and, if you’re a sole trader, actually carrying out the service yourself. When things get busy, it’s often marketing and promotions that tend drop in priority.
Business Networking Basics
This practical short course is full of tips, advice and tactics to help you succeed at business networking. You’ll develop an understanding of how to use networking as a business development tool, and some techniques for approaching networking situations.
Developing Customer Loyalty
This self-paced short course will provide you with strategies to improve customer loyalty and deliver these through your organisation.
Handling Customer Complaints
This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.
Planning and Delivering a Conference
This self- paced short course will step you through the business conference organising process. From identifying the purpose of the conference to confirming budgets this is a must do course for anyone that has been asked to bring a conference together and needs a place to start.