Manage quality customer service
In a highly commoditised market, often exceptional customer service is the only thing that can set a brand apart from its’ competitors.
Developing Customer Loyalty
This self-paced short course will provide you with strategies to improve customer loyalty and deliver these through your organisation.
Handling Customer Complaints
This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.
Influencing and Negotiation Skills
Become and effective influencer and negotiator in your workplace with this introductory short course.
Managing a Sales Team
This self-paced short course offers an introductory guide to key elements of the sales management process for newly appointed sales managers.