Sales & Customer Service Skills Courses

Developing Customer Loyalty

This self-paced short course will provide you with strategies to improve customer loyalty and deliver these through your organisation.

Handling Customer Complaints

This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.

Influencing and Negotiation Skills

Become and effective influencer and negotiator in your workplace with this introductory short course.

Managing a Sales Team

This self-paced short course offers an introductory guide to key elements of the sales management process for newly appointed sales managers. 

Understand Customer Needs

Most people understand the importance of providing good customer service, but this course can help you deliver it.