Assertive Communication

Online self-paced course | 3-5 hours to complete

Complete at your own pace
Early career course
Resume enhancer

To achieve important outcomes in the workplace it is important to communicate assertively utilising a full range of communication mediums while sustaining robust and productive working relationships.

Identified as a core communication skill, understanding how to be assertive allows you to express yourself effectively and defend your point of view, while continuing to respect the rights and beliefs of others.

This self-paced short course provides students with practical advice on the importance of assertive communication and how to introduce it to your soft skill set.

What you’ll learn

  • Communication processes:
  • Understanding different communication styles
  • Learn to be assertive: How and when to say no
  • The other aspects of communication: Non-verbal’s, physical contact, body space
  • Negotiation techniques

This course is ideal for

This is a critical interpersonal skill and would benefit any one working in a team environment or with customers.

This professional development course can also be delivered face-to-face for groups of staff as an interactive presentation or half-day workshop. For more information about this course or other workshop topics email or phone 1300 549 190.


Course Details:

Professional Development
Fully Online
3 months continuous access
3-5 hours to complete
Start anytime
GST inclusive

Course Inclusions:

Activities & self-reflection
Certificate of Completion
Student support


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