Handling Customer Complaints

Online self-paced course | 3-5 hours to complete

A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response.  With social media providing customers a global forum to comment on your business, the way your staff handle customer complaints has become more public and therefore more critical than ever.

This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.

What You'll Learn

  • How complaints are made and turning them around;
  • Helping customers to complain;
  • Complaints handling policies;
  • Using communication skills;
  • Complaint records and registers;
  • Deciding what to do;
  • Referring customers on.

This course is ideal for

Business owners, frontline managers, sales teams, team leaders


Course Details:

Professional Development
Fully Online
3 months continuous access
3-5 hours to complete
Start anytime

Course Inclusions:

Activities & self-reflection
Certificate of Completion
Student support