Handling Customer Complaints
Online self-paced course | 3-5 hours to complete
A complaint is an expression of dissatisfaction made by a customer. They might be reasonable or non-justifiable however they require some form of response. With social media providing customers a global forum to comment on your business, the way your staff handle customer complaints has become more public and therefore more critical than ever.
This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.
What You'll Learn
- How complaints are made and turning them around;
- Helping customers to complain;
- Complaints handling policies;
- Using communication skills;
- Complaint records and registers;
- Deciding what to do;
- Referring customers on.
This course is ideal for
Business owners, frontline managers, sales teams, team leaders