The New Supervisor (Online)

Online course | Dedicated trainer support | Nationally accredited

Early-mid career course
Resume enhancer
Trainer supported

Shifting from being ‘one of the team’ to leading the team can be a challenging move. As a new supervisor, team leader or frontline manager it’s now up to you to make difficult decisions, give feedback and drive performance.

Having the right leadership skills under your belt can make sure you get off to a strong start and rally your team behind you.

Managers and supervisors provide leadership for a team and bridge the gap between the management of the organisation and their team members. This course will help you understand ways to 'manage up' as well as manage a team.

This course can also be delivered for groups of staff. Learn more about staff training options here.

Course content

This course is structured in 4 modules:

  • Creating structure and purpose within a team to achieve objectives
  • Build cohesive teams through open communication, defining responsibilities and gathering feedback
  • Supporting team members to resolve problems through role modelling and personal contribution
  • Techniques and tools for communicating information up, down and sideways in the organisation

Learning outcomes

This course addresses the skills, knowledge and outcomes required to plan and supervise the performance of a team and develop cohesive teams.

Plan to achieve team outcomes

  • Lead the team to identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members
  • Engage team members to incorporate innovation and productivity measures in work plans
  • Lead and support team members in meeting expected outcomes

Lead team to develop cohesion

  • Provide opportunities for input of team members into planning, decision making and operational aspects of work team
  • Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities
  • Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
  • Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required
  • Model expected behaviours and approaches

Participate in and facilitate work team

  • Actively encourage team members to participate in and take responsibility for team activities and communication processes
  • Give the team support to identify and resolve problems which impede its performance
  • Ensure own contribution to work team serves as a role model for others and enhances the organisation's image within the work team, the organisation and with clients/customers

Liaise with management

  • Maintain open communication with line manager/management at all times
  • Communicate information from line manager/management to the team
  • Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken
  • Communicate unresolved issues, concerns and problems related to the team/team members raised by line managers/management to the team and ensure follow-up to action is taken

Payment Support

This course is registered for Centrelink student payments. Please contact the Department of Human Services to check your eligibility for assistance.

Entry requirements

There are no formal educational entry requirements for this course.

To support a successful learning experience student will require:

1. Minimum technology requirements including access to a device (desktop/mobile/tablet), reliable internet connection and use of a personal email account.

2. Access to a current or previous workplace to support the completion of work-based assessment and observation. Students who do not have access to a work environment will be supported with an alternative scenario.

Course delivery and support

The course is three months in duration, however, students are provided with six months’ continuous access to the course on the Learning Management System (LMS). This course is delivered online via MiTraining’s LMS. When you enrol you’ll be asked to setup your LMS student account and will then be granted immediate access to the course materials including:

  • Course content and reading materials
  • Activities and assessments
  • Discussion forums
  • Supplementary learning materials

MiTraining trainers and assessors are qualified to deliver vocational education and training courses and hold current industry knowledge and expertise. A requirement for all trainers is that they can demonstrate vocational competency – that means they must have the particular skills and knowledge relevant to the course they are delivering.

Course assessment

All accredited courses include assessment. To gain a Statement of Attainment you must attempt and be deemed “competent” in each assessment item.

Your trainer will work with you to ensure you understand what is required in each assessment item.   The assessments may take the form of questions, written projects, case studies, workplace scenarios or observation.

Each assessment method provides a different type of evidence. Taken together, the complete assessment provides a holistic view of your ability to perform competently and confidently in the workplace to the level set down in the Competency Standards.

Time commitment

This course requires approximately an 88 hour study commitment made up of reading and digesting course content, self-directed reading and study, plus undertaking assessment items and workplace based collaboration.  

You may complete the course more quickly depending on your level of prior experience (work and education). You will be provided with six months’ continuous access to the course on the LMS.

Qualification pathway

This course includes the unit of competency:

  • BSBLDR403 Lead team effectiveness

Students who complete the course assessment may gain credit towards the nationally recognised Certificate IV in Leadership and Management offered by MiTraining.

Course FAQs

What does the course cost?

The course fee is $282 upfront payment. For more information see the Course Details and Course Inclusions box on this course page. If you require an inovice or would like to discuss payment plan options please email

Do I have to do the assessment?

Yes this is an accredited short course based on the unit of competency BSBLDR403 Lead team effectiveness.

Who is the course accredited with?

The course incorporates the single unit of competency BSBLDR403 Lead team effectiveness from the Australian Business Services Training Package. This unit of competency is a core unit within MiTraining’s Certificate IV in Leadership and Management. Vocational education and training packages are regulated by the Australian Skills Quality Authority (ASQA).

What kind of support do I get?

You will be assigned a dedicated, qualified trainer to support you through the course and assessments.

View more frequently asked questions.

What our students say

I found The New Supervisor course through MiTraining to be easy to follow and understand. I was able to contact my trainer and assessor whenever I had a query and I received prompt responses and guidance. I found the material in the course very relevant to my employment.

Amanda Stephens, Case Manager
Remote Youth Justice

Training options for staff

MiTraining Corporate offers highly practical and industry relevant training to small, medium and large organisations seeking to develop staff. Organisations can choose from nationally recognised qualifications, accredited short courses or professional development workshops to focus on a specific skill set.

To request a quote for delivery of training to groups of staff please call 1300 549 190 or read more here.

Recognition of Prior Learning

Recognition of Prior Learning (RPL) is an assessment pathway that enables you to demonstrate competence from prior experience and learning. RPL applications require a portfolio of evidence which will be assessed, together with a competency conversation or skills test/check. For more information view the RPL Policy or download the RPL Application Form available on the MiTraining website.


Course Details:

Fully Online
6 months continuous access
Start anytime

Course Inclusions:

Dedicated trainer
Student support
Statement of Attainment (if competent in all assessment)



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