Core Career Skills

The New Crew Leader

Shifting from being ‘one of the team’ to leading the team can be a challenging move. As a supervisor or new manager it’s now up to you to make difficult decisions, give feedback and make sure your crew are doing their best work.

The Smart Project Planner

Knowing how to coordinate a project – large or small, from go-to-whoa – is a job skill that can really take you places. Tackling any job of any shape or size with a project management approach can produce better results faster, more cost effectively and with a team that feels valued.

Understand Customer Needs

Most people understand the importance of providing good customer service, but this course can help you deliver it.

Basic Business Budgeting

Budgets are one of the most important financial statements for your business. Developing and maintaining a budget supports key decisions around the performance, growth and direction of your business. This course will provide you with the foundation knowledge needed to develop a basic understanding of budgets and the budgeting process.

Deliver Training in Your Workplace

Whether you’re a manager, supervisor or a trusted member of the team, it’s only a matter of time before you’ll be asked to train others. It could be a new staff member, apprentice or a current team member who needs to learn a new skill set, business procedure, technical software or machinery.

Handling Conflict at Work

Conflict can rear its head in any aspect of your personal or professional life. Avoiding conflict might feel like a safe option, but can often leave the issue unresolved and simmering away.

Handling conflict well is a skill anyone can learn – and getting it right can even turn difficult relationships into positive ones.

Develop Emotional Intelligence

Emotional intelligence, referred to as EQ, is all about the ability to be aware of, control and express emotions along with handling different relationships maturely. Demonstrating emotional intelligence in the workplace applies to every interaction in your business – it’s widely agreed that that people who display high EQ are ideal to take on leadership roles.

Coordinate Business Resources

This skill is critical for a high performing team, and even more so when the project at hand is complex or involves many stakeholders.