The New Supervisor
Shifting from being ‘one of the team’ to leading the team can be a challenging move. As a supervisor or new manager it’s now up to you to make difficult decisions, give feedback and make sure your team are doing their best work.
The Smart Project Planner
Knowing how to coordinate a project – large or small, from go-to-whoa – is a job skill that can really take you places. Tackling any job of any shape or size with a project management approach can produce better results faster, more cost effectively and with a team that feels valued.
Understand Customer Needs
Most people understand the importance of providing good customer service, but this course can help you deliver it.
Basic Business Budgeting
Budgets are one of the most important financial statements for your business. Developing and maintaining a budget supports key decisions around the performance, growth and direction of your business. This course will provide you with the foundation knowledge needed to develop a basic understanding of budgets and the budgeting process.
Deliver Training in Your Workplace
Whether you’re a manager, supervisor or a trusted member of the team, it’s only a matter of time before you’ll be asked to train others. It could be a new staff member, apprentice or a current team member who needs to learn a new skill set, business procedure, technical software or machinery.
Time Management at Work
The challenge of managing your time at work is…well…as old as time.
Dealing with multiple, competing tasks and priorities can leave you feeling stressed and unproductive. It can also have a knock-on effect to other aspects of your work and personal life.
Coordinate Business Resources
This skill is critical for a high performing team, and even more so when the project at hand is complex or involves many stakeholders.
Skills for Conducting Interviews
Knowing what to ask, things to look out for and information to gather from an interview will lead to employing the right person with the right skills.
Managing Work Stress
The short course will help you better understand the causes of stress and how you it can be managed in a work environment. You’ll develop ways to identify stressors and tactics to help deal with how stress manifests in you.
Love them or loathe them, when run well, meetings can help bring a team together and get things done.
Certificate IV in Leadership and Management
Equip yourself with the knowledge and skills to lead and support your team towards successful outcomes, and through the day‐to‐day challenges of working with colleagues and clients.
Diploma of Leadership and Management
This nationally recognised qualification is designed to give you the knowledge and know‐how to develop into a professional manager in any business or workplace environment.
Microsoft Word Essentials (2013)
This self-paced, online course will take you through the essential tools and functionality of MS Word 2013 with easy to understand examples.