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Certificate III in Micro Business Operations

Are you thinking about starting your own small business? Do you have a great idea and need the know-how to take it from concept to reality? This nationally recognised qualification will teach you how to investigate and assess small business opportunities.

Develop a Micro Business Proposal

This course will help you develop the skills and knowledge required to research the feasibility of a small business opportunity and produce a compelling proposal as a tool to attract support from different stakeholders.

The New Supervisor

This course is essential for team leaders, supervisors and new emerging managers who have an important leadership role in the development of efficient and effective work teams.

The Smart Project Planner

Knowing how to coordinate a project – large or small, from go-to-whoa – is a job skill that can really take you places. Tackling any job of any shape or size with a project management approach can produce better results faster, more cost effectively and with a team that feels valued.

The Confident Communicator

You’ve heard the phrase ‘walk the talk’, but what about ‘talk the walk’? It’s what some of the most successful people do at work…they’re able to explain and communicate in a way that is compelling, inspiring to get people moving in the same direction.

Understand Customer Needs

Most people understand the importance of providing good customer service, but this course can help you deliver it.

Basic Business Budgeting

Budgets are one of the most important financial statements for your business. Developing and maintaining a budget supports key decisions around the performance, growth and direction of your business. This course will provide you with the foundation knowledge needed to develop a basic understanding of budgets and the budgeting process.

Deliver Training in Your Workplace

Whether you’re a manager, supervisor or a trusted member of the team, it’s only a matter of time before you’ll be asked to train others. It could be a new staff member, apprentice or a current team member who needs to learn a new skill set, business procedure, technical software or machinery.

Promote Your Small Business

There’s no doubt that small business owners are pulled in different directions. Your focus might be split between keeping the books, getting back to customers and, if you’re a sole trader, actually carrying out the service yourself. When things get busy, it’s often marketing and promotions that tend drop in priority.

Handling Conflict at Work

Conflict can rear its head in any aspect of your personal or professional life. Avoiding conflict might feel like a safe option, but can often leave the issue unresolved and simmering away.

Handling conflict well is a skill anyone can learn – and getting it right can even turn difficult relationships into positive ones.

Digital Plans for Small Business Owners

This course will help you develop a plan for using digital technologies to achieve business goals. It involves undertaking a basic review of business digital readiness, identifying opportunities and developing an action plan for using digital initiatives in a small business.

Develop Emotional Intelligence

Learn how to identify the impact of your own emotions on others in the workplace, recognise the emotional strengths and weaknesses of staff and use interpersonal skills to maximise team outcomes.

Create a Social Media Presence for Your Business

This course will help busy small business owners and non-marketers to get a handle on how to use social media to enhance their business.

Time Management at Work

The challenge of managing your time at work is…well…as old as time.

Dealing with multiple, competing tasks and priorities can leave you feeling stressed and unproductive. It can also have a knock-on effect to other aspects of your work and personal life.

Coordinate Business Resources

This course will help you build the essential skills required to determine and analyse existing and required resources, their effective application and the accountability for their use.

Creating a Safety Culture

What is a safety culture? A workplace culture that promotes the safety places a high level of importance on the beliefs, values and attitudes towards safety issues within the organisation.

Skills for Conducting Interviews

Knowing what to ask, things to look out for and information to gather from an interview will lead to employing the right person with the right skills.

Managing Work Stress

The short course will help you better understand the causes of stress and how you it can be managed in a work environment.  You’ll develop ways to identify stressors and tactics to help deal with how stress manifests in you.

Effective Meetings

Love them or loathe them, when run well, meetings can help bring a team together and get things done. 

Influencing and Negotiation Skills

Become and effective influencer and negotiator in your workplace with this introductory short course.

Managing Off-site Staff

This course will help you develop approaches to successfully leading off-site teams. You’ll develop an understanding of the procedures and structures required to ensure remote teams are safe, productive and performing at their best.

Microsoft Excel Essentials (2013)

This self-paced, online course will take you through the essential tools and functionality of Excel 2013 with easy to understand examples.

Communication & Conflict Management Skills Bundle

Save 10% with a skill bundle of courses

Our two most popular skill builder courses combined to skill you up to communicate effectively, have tough conversations and resolve conflict.

Certificate IV in Leadership and Management

Equip yourself with the knowledge and skills to lead and support your team towards successful outcomes, and through the day‐to‐day challenges of working with colleagues and clients.

Diploma of Leadership and Management

This nationally recognised qualification is designed to give you the knowledge and know‐how to develop into a professional manager in any business or workplace environment.

 

Microsoft Word Essentials (2013)

This self-paced, online course will take you through the essential tools and functionality of MS Word 2013 with easy to understand examples.

Microsoft PowerPoint Essentials (2013)

This online short course will teach you the basics for using Microsoft PowerPoint 2013. 

Business Networking Basics

This practical short course is full of tips, advice and tactics to help you succeed at business networking. You’ll develop an understanding of how to use networking as a business development tool, and some techniques for approaching networking situations.

Plan and Implement Employee Inductions

Induction programs are the formal process of ensuring new hires, or workers moving from one job to another, are introduced comprehensively to the business. This self-paced short course will provide you with a step by step guide to establishing a customised induction program in your business. 

Interpersonal Skill Set Bundle

Become highly employable and a valued team member by developing a suite of in demand soft skills that are transferrable across different industries and job roles.

Dealing with Difficult People and Behaviours

1 day face-to-face course (Brisbane)
9.00am to 4.00pm, Monday 27 August 2018

You'll come away with tips and practical strategies to help you maintain control, personal poise and calmness when dealing with aggressive behaviours, such as general rudeness, shouting, talking over you or invading your personal space.

Professional Presentation Skills

1 day face-to-face course (Brisbane)
9.00am to 4.00pm, Monday 20 August 2018

Discover the art of giving  presentations that are memborable, professional and impactful.

PD Pack for Managers

The PD Pack for Managers bundles ten must have management skill sets together to give you a library of courses filled with tips, tricks and insights at your fingertips.

Developing Customer Loyalty

This self-paced short course will provide you with strategies to improve customer loyalty and deliver these through your organisation.

Being a Mentor

This self-paced short course provides a detailed insight into the role of a mentor and how a successful mentor/mentee relationship can be fostered.

Manual Handling Awareness

This short course is a practical refresher for staff who engage in manual handing practices in the workplace and is ideal to include as part of an employee induction program. 

Understanding Health and Safety Incident Management

This self-paced short course will provide you with an understanding of the key steps involved in managing a work health or safety incident.

Health and Safety Leadership

This self-paced short course provides you with the tools you need to be a workplace saftey champion and safety leader. 

HR Skills Bundle for Non-HR Managers

Technical and general usiness unit managers are often responsible for HR related task but often don't have the training or experience. The HR Skills Bundle for Non-HR Managers combines three professional development courses to give you the skills to manage common day-to-day HR matters within a team environment.

Safety Skills Bundle for Non-Safety Managers

Organisations in mid to high risk industries will expect all employees to understand safety rules, regulations and practice. This work health and safety skills bundle includes three professional development courses to help managers develop a safety culture and deal with incident management. 

Microsoft Skills Bundle

Bonus Self-Paced Time Management course

The Microsoft Skills Bundle included 3 professional development courses to help you navigate popular office applications.

Handling Customer Complaints

This self-paced short course is designed to give you a better understanding of why it is not only important to respond to customer feedback but equally important to help them complain.

Planning and Delivering a Conference

This self- paced short course will step you through the business conference organising process.  From identifying the purpose of the conference to confirming budgets this is a must do course for anyone that has been asked to bring a conference together and needs a place to start.

Show Leadership in the Workplace

This course will help you develop the skills and knowledge required to lead teams through modelling high standards of conduct, being a positive role model and applying a values-based leadership style.

Communicate with Influence

If your ability to communicate ideas, objectives or opinions is holding you back, or communicating with influence will improve your work performance, this course is for you.

Assertive Communication

To achieve important outcomes in the workplace it is important to communicate assertively utilising a full range of communication mediums while sustaining robust and productive working relationships.

Managing a Sales Team

This self-paced short course offers an introductory guide to key elements of the sales management process for newly appointed sales managers. 

Certificate IV in Work Health and Safety

This is the Australian industry standard workplace health and safety qualification and is nationally recognised.