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Certificate III in Micro Business Operations

Working in a trade and want to start your own small business? Or looking to take a business idea from concept to reality? This nationally recognised qualification will teach you how to investigate and assess small business opportunities to get you started towards realising your dream.

Small Business Self-Starter

Practical, on-the-job experience? Check. Technical trade knowledge? You’ve got it. Now you want to go into business for yourself. But how do you know you’re ready?

The Small Business Self-Starter course provides you with the practical knowledge, tips and tools you need to scope what your new business could look like.

The New Crew Leader

Shifting from being ‘one of the team’ to leading the team can be a challenging move. As a supervisor or new manager it’s now up to you to make difficult decisions, give feedback and make sure your crew are doing their best work.

The Smart Project Planner

Knowing how to coordinate a project – large or small, from go-to-whoa – is a job skill that can really take you places. Tackling any job of any shape or size with a project management approach can produce better results faster, more cost effectively and with a team that feels valued.

The Confident Communicator

You’ve heard the phrase ‘walk the talk’, but what about ‘talk the walk’? It’s what some of the most successful people do at work…they’re able to explain and communicate in a way that is compelling, inspiring to get people moving in the same direction.

Understand Customer Needs

Most people understand the importance of providing good customer service, but this course can help you deliver it.

Basic Business Budgeting

Budgets are one of the most important financial statements for your business. Developing and maintaining a budget supports key decisions around the performance, growth and direction of your business. This course will provide you with the foundation knowledge needed to develop a basic understanding of budgets and the budgeting process.

Deliver Training in Your Workplace

Whether you’re a manager, supervisor or a trusted member of the team, it’s only a matter of time before you’ll be asked to train others. It could be a new staff member, apprentice or a current team member who needs to learn a new skill set, business procedure, technical software or machinery.

Promote Your Small Business

There’s no doubt that small business owners are pulled in different directions. Your focus might be split between keeping the books, getting back to customers and, if you’re a sole trader, actually carrying out the service yourself. When things get busy, it’s often marketing and promotions that tend drop in priority.

Handling Conflict at Work

Conflict can rear its head in any aspect of your personal or professional life. Avoiding conflict might feel like a safe option, but can often leave the issue unresolved and simmering away.

Handling conflict well is a skill anyone can learn – and getting it right can even turn difficult relationships into positive ones.

Digital Plans for Small Business Owners

This course will help you develop a plan for using digital technologies to achieve business goals. It involves undertaking a basic review of business digital readiness, identifying opportunities and developing an action plan for using digital initiatives in a small business.

Develop Emotional Intelligence

Emotional intelligence, referred to as EQ, is all about the ability to be aware of, control and express emotions along with handling different relationships maturely. Demonstrating emotional intelligence in the workplace applies to every interaction in your business – it’s widely agreed that that people who display high EQ are ideal to take on leadership roles.

Review and Maintain a Website

This practical describes the skills and knowledge required to undertake data analysis, review website content and update a website. It’s ideal for those without web development skills but who need to maintain a website to keep the content current and accurate.

Create a Social Media Presence for Your Business

This course will help busy small business owners and non-marketers to get a handle on how to use social media to enhance their business.

Time Management at Work

The challenge of managing your time at work is…well…as old as time.

Dealing with multiple, competing tasks and priorities can leave you feeling stressed and unproductive. It can also have a knock-on effect to other aspects of your work and personal life.

Coordinate Business Resources

This skill is critical for a high performing team, and even more so when the project at hand is complex or involves many stakeholders.