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Certificate III in Micro Business Operations

Budding Business Owner Offer - Save 25% on this qualification commencing in May or June 2018

Are you employed but thinking about starting your own small business? Do you have a great idea and need the know-how to take it from concept to reality? This nationally recognised qualification will teach you how to investigate and assess small business opportunities to get you started towards realising your dream.

Small Business Self-Starter

Practical, on-the-job experience? Check. Technical trade knowledge? You’ve got it. Now you want to go into business for yourself. But how do you know you’re ready?

The Small Business Self-Starter course provides you with the practical knowledge, tips and tools you need to scope what your new business could look like.

The New Supervisor

Shifting from being ‘one of the team’ to leading the team can be a challenging move. As a supervisor or new manager it’s now up to you to make difficult decisions, give feedback and make sure your team are doing their best work.

The Smart Project Planner

Knowing how to coordinate a project – large or small, from go-to-whoa – is a job skill that can really take you places. Tackling any job of any shape or size with a project management approach can produce better results faster, more cost effectively and with a team that feels valued.

The Confident Communicator

You’ve heard the phrase ‘walk the talk’, but what about ‘talk the walk’? It’s what some of the most successful people do at work…they’re able to explain and communicate in a way that is compelling, inspiring to get people moving in the same direction.

Understand Customer Needs

Most people understand the importance of providing good customer service, but this course can help you deliver it.

Basic Business Budgeting

Budgets are one of the most important financial statements for your business. Developing and maintaining a budget supports key decisions around the performance, growth and direction of your business. This course will provide you with the foundation knowledge needed to develop a basic understanding of budgets and the budgeting process.

Deliver Training in Your Workplace

Whether you’re a manager, supervisor or a trusted member of the team, it’s only a matter of time before you’ll be asked to train others. It could be a new staff member, apprentice or a current team member who needs to learn a new skill set, business procedure, technical software or machinery.

Promote Your Small Business

There’s no doubt that small business owners are pulled in different directions. Your focus might be split between keeping the books, getting back to customers and, if you’re a sole trader, actually carrying out the service yourself. When things get busy, it’s often marketing and promotions that tend drop in priority.

Handling Conflict at Work

Conflict can rear its head in any aspect of your personal or professional life. Avoiding conflict might feel like a safe option, but can often leave the issue unresolved and simmering away.

Handling conflict well is a skill anyone can learn – and getting it right can even turn difficult relationships into positive ones.

Digital Plans for Small Business Owners

This course will help you develop a plan for using digital technologies to achieve business goals. It involves undertaking a basic review of business digital readiness, identifying opportunities and developing an action plan for using digital initiatives in a small business.

Develop Emotional Intelligence

Emotional intelligence, referred to as EQ, is all about the ability to be aware of, control and express emotions along with handling different relationships maturely. Demonstrating emotional intelligence in the workplace applies to every interaction in your business – it’s widely agreed that that people who display high EQ are ideal to take on leadership roles.

Review and Maintain a Website

This practical describes the skills and knowledge required to undertake data analysis, review website content and update a website. It’s ideal for those without web development skills but who need to maintain a website to keep the content current and accurate.

Create a Social Media Presence for Your Business

This course will help busy small business owners and non-marketers to get a handle on how to use social media to enhance their business.

Time Management at Work

The challenge of managing your time at work is…well…as old as time.

Dealing with multiple, competing tasks and priorities can leave you feeling stressed and unproductive. It can also have a knock-on effect to other aspects of your work and personal life.

Coordinate Business Resources

This skill is critical for a high performing team, and even more so when the project at hand is complex or involves many stakeholders.

Creating a Safety Culture

What is a safety culture? A workplace culture that promotes the safety places a high level of importance on the beliefs, values and attitudes towards safety issues within the organisation.

Skills for Conducting Interviews

Knowing what to ask, things to look out for and information to gather from an interview will lead to employing the right person with the right skills.

Managing Work Stress

The short course will help you better understand the causes of stress and how you it can be managed in a work environment.  You’ll develop ways to identify stressors and tactics to help deal with how stress manifests in you.

Effective Meetings

Love them or loathe them, when run well, meetings can help bring a team together and get things done. 

Influencing and Negotiation Skills

Become and effective influencer and negotiator in your workplace with this introductory short course.

Managing Off-site Staff

This course will help you develop approaches to successfully leading off-site teams. You’ll develop an understanding of the procedures and structures required to ensure remote teams are safe, productive and performing at their best.

Microsoft Excel Essentials (2013)

This self-paced, online course will take you through the essential tools and functionality of Excel 2013 with easy to understand examples.

How to Build Personal Resilience: From Surviving to Thriving

Half day face-to-face workshop - Brisbane
9.00am to 1.00pm, Tuesday 8 May 2018

In this workshop you'll learn highly practical ways to build your personal resilience and be able to apply those techniques back in your work (and personal) life to improve performance and wellbeing. You’ll takeaway an effective model for making measurable, sustainable change in to your own personal resilience within 21 days.

Create a Business Development Culture

Half day face-to-face workshop - Brisbane
9.00am to 1.00pm, Thursday 17 May 2018

This half-day face-to-face workshop will help you improve sales, client relationships and create a team culture that enhances new business development.

Certificate IV in Leadership and Management

Equip yourself with the knowledge and skills to lead and support your team towards successful outcomes, and through the day‐to‐day challenges of working with colleagues and clients.

Diploma of Leadership and Management

This nationally recognised qualification is designed to give you the knowledge and know‐how to develop into a professional manager in any business or workplace environment.

 

Microsoft Word Essentials (2013)

This self-paced, online course will take you through the essential tools and functionality of MS Word 2013 with easy to understand examples.

Microsoft PowerPoint Essentials (2013)

This online short course will teach you the basics for using Microsoft PowerPoint 2013. 

Business Networking Basics

This practical short course is full of tips, advice and tactics to help you succeed at business networking. You’ll develop an understanding of how to use networking as a business development tool, and some techniques for approaching networking situations.

Plan and Implement Employee Inductions

Induction programs are the formal process of ensuring new hires, or workers moving from one job to another, are introduced comprehensively to the business. This self-paced short course will provide you with a step by step guide to establishing a customised induction program in your business. 

Professional Certificate of Transferable Soft Skills

Become highly employable and valued by developing a suite of critical and in demand soft skills that are highly transferrable across different industries and job roles.